Popular Questions
Q: Is your factory certified? What quality standards do you adhere to?
A: Yes. We hold major international certifications including UL, CE, and FCC, ensuring our products meet the strictest safety and performance standards in North America and Europe. Beyond these, our commitment to quality is proven through our in-house, $200,000+ advanced testing laboratory that performs rigorous checks like aging, drop, and environmental simulation.
Q: How do you ensure product quality and reliability?
A: Quality is embedded in our process. Every product, from components to final assembly, undergoes a comprehensive inspection regimen in our own lab. We simulate years of use through temperature, humidity, and electrostatic discharge tests to guarantee durability and long-term performance for your market.
Q: Do you support product customization or OEM/ODM services?
A: Absolutely. Customization is our core strength. We can tailor everything from the outer design and software to the internal components to fit your specific brand and market needs. Our engineering team will work closely with you from concept to mass production.
Q: What is the typical process for a custom project?
A: Our streamlined process ensures clarity and efficiency:
Stage 1: Consultation & Requirement Analysis – We discuss your goals, specifications, and target market.
Stage 2: R&D & Prototyping – Our lab team develops and tests a prototype to meet your requirements.
Stage 3: Validation & Certification Guidance – We validate the prototype and advise on necessary certifications (like UL/CE).
Stage 4: Mass Production & QC – Upon your approval, we begin production with strict quality control at every step.
Stage 5: Delivery & Support – We ensure timely delivery and provide ongoing support.
Q: What is your Minimum Order Quantity (MOQ) for custom orders?
A: We offer flexible MOQs to support both startups and established brands. The specific MOQ depends on the product complexity and customization level. Contact us to discuss a solution that works for you.
Q: What is your lead time for mass production?
A: For standard products, lead time is typically X-X weeks. For custom projects, it depends on the complexity, but we always prioritize efficiency without compromising quality. A detailed timeline will be provided in your project proposal.
Q: Do you provide shipping and logistics support?
A: Yes, we have extensive experience in global logistics. We can handle all shipping arrangements to major ports worldwide and provide all necessary export documentation.
Q: What kind of after-sales support do you offer?
A: We provide comprehensive technical documentation, including installation videos and user manuals. Our technical support team is also available to assist your team and end-customers with any inquiries.